Traits of Poor Customer Service - 1107 Words

Customer Service We all deal with customer service on some level in our daily tasks. Our experiences are not always pleasant, and I feel that more focus needs be on providing not only just basic customer service but to step it up and provide quality customer service. While there are both external and internal customers, they both should receive the same respect. Service can be provided thru forms of both written and oral communication. How many times have you received an email and thought, â€Å"wow that was rude†? Did you ever listen to a voice mail from someone and think they were totally off base? The tone in which we convey our comments in either form is a direct reflection of us. We may have thought we were being polite, but†¦show more content†¦You need to have the right people in place, and those people need to be excited about what they do. Your people need to feel motivated about the task they are performing. We all expect exceptional customer service when we are out in our everyday life, so we need to keep that in mind when dealing understanding how our customer feels. Most importantly, you need to look internally and treat your customer with respect (Korsgaden). In order to provide personalized customer service you need to pay attention to your customer. Learn what they like, and items they continually purchase. Offer to have purchased delivered to their home to save them time. Suggest new items or services that relate to what your customer has tried in the past. Give the customer details and benefits of those products. Ask for the feedback from your customer. They could provide helpful information for you to build your business own (English). Customer service representatives need to have proper training to deal with consumers. Companies should also have procedures in place to handle and document concerns, follow up and a escalation process (Muldoon). Customer service representatives should be aware of all offers that have been extended to consumers. This information could be stored in a centralized database, computerized or manual, to make the look up process a quick one. A customer contactShow MoreRelatedWho Is Serving As A Customer Service Manager For A Major Retail Bank1209 Words   |  5 PagesAssignment Currently serving as a customer service manager for a major retail bank. Oversees fulfillment operations department, which consists of a team of 25 associates who process west coast banking center accounts. Items that our department fulfills are statement, items and research inquires. We receive inquires for many bank products such as checking, saving, certificate of deposits, credit cards, individual retirement accounts and line of credits. We work with customers, internal employee, legal entitiesRead MoreLeadership And Strategy : Diane Hunt Wagner1429 Words   |  6 Pagesgreat importance put on business leadership, this is directly due to how a business not only functions but in how fruitful the company can become. A great leader essentially can take a business plan that is weak yet turn it into a success, whereas a poor leader stands a higher chance of ruining the best of business plans. That is why it is essential to develop effective leadership throughout a companies entire ma nagement program at all levels. How does one develop or retain strong leadership? CompaniesRead MoreWriting Text For A Group Of Children1210 Words   |  5 Pages1.1) Acknowledging the audience of your text before producing the document to be released to them, is a huge benefit, when ensuring that a professional and appropriate service is provided to your customers. Audiences can differ in a variety of ways including; their lifestyle, gender, age, race, religion, culture, origin, opinions and intelligence. This entails catering for your specific individuals based on their situation; allowing you to provide a personal and customised experience to meet theirRead MoreEssay about Comparing Several Performance Appraisal Methods1633 Words   |  7 Pagesapproaches can be determined in three methods – Trait, Behavior and Result. 2.1. Trait-Based Assessment Many employees are assessed according to their traits, such as personality, aptitudes, attitudes, skills, and abilities. Traits are relatively easy to assess once a manager gets to know employees. 2.1.1. Graphic Rating Scales According to Fisher (2009), the most commonly used type of method in appraising the performance of employees in the form of trait-based assessment is the graphic ratingRead MoreEvaluating the Limitations of Market Research964 Words   |  4 Pagesfound by market research. Reliability is vital when trying to find out information about large target populations. To avoid poor reliability, the sample chosen to participate in the research should be representative of the whole target population. The correct target sample must be established so that reliability is not a limitation of the research. To improve poor reliability due to target sample, a list of the target population could be created and then have a number of people selected fromRead MoreCommunication and Personality in Negotiation1184 Words   |  5 Pagesperson who is in a negotiation may attain the factors of extroversion, agreeableness, conscientiousness, and emotional stability. A person who has the personality trait of being extroversion is more relaxed and very confident, but needs stimulation to express emotions (extraversion, 2002). Agreeableness as a personality is one trait that comes out when both parties can agree on the similarities of a situation to close their bargaining. Conscientiousness displays emotion at its best whenRead MoreImportant Characteristics of a Mechanical Engineer772 Words   |  4 Pagesall of these skills. That which one does not know, one can learn, as most mechanical engineers do. Furthermore, the perseverance it takes to acquire those skills is already a step in the right direction. According to Neil Kokemuller, the three main traits of a mechanical engineer are creativity, communication, and problem-solving (n.d.). Along with these characteristics, says D. Jeffress, â€Å"A successful engineer is... efficient, detail-oriented, and mechanically inclined;† they also need computer designRead MoreCompetitive Strategy and Competitive Advantages1176 Words   |  5 Pagesallows differentiation from competitors, manufacturing is easier and more flexible, the bar for competition is raised, and there is greater market segmentation. 2- Some advantages of technological innovation are: a wider range of products and services can be delivered to people, GDP has increased, people can communicate in every part of the world, the production of food has become more efficient, and it has yield medical treatments to improve medical conditions. The quality of life has improvedRead MoreDifferences Between Culture And Climate1020 Words   |  5 Pagesyou describe Walmart’s culture? Walmart’s culture can be described as employee-centered with an emphasis on economical productivity. Essentially, Walmart relies on its many employees to further their values and goals of providing the best service to their customers at the lowest prices. 4. Describe the artifacts, values, and assumptions that helped you arrive at your description of Walmart’s culture. An artifact that drew me to the description of economical productivity was the narrative about Sam

Learn About Amino Acid Structures

Narrative observation Free Essays

Ruby climbs up the stairs of the slide holding the bars with her hands and sits on the edge and then slides down. She then climbs up the slope from the bottom and then slides down again laughing as she does so. She repeats climbing up the stair and this time goes on her front and slides down body faced downwards. We will write a custom essay sample on Narrative observation or any similar topic only for you Order Now Appendix 2 Name of children and ages: Sara- 4. 8; Tests – 3. 9; Dawn -3. 5 Sara is playing in the nursery garden as it is time for free play. Since she is the oldest child in the nursery, lot of other children enjoy following her and taking part in her role play activities as she is good at directing play and is imaginative. Sara [4. 8] runs up behind me with a piece off pipe in her hand and takes hold of my hand with her free one. She tugs me forward. Sara: â€Å"Look out miss Marina! There’s a fire behind you! Run! Quick! † I turn around and pretend to be scared. Me: â€Å"Oh no Sara! What shall we do? How will you save me?! † Sara: â€Å"Don’t worry, my team Is here, you won’t get hurt. Just follow me! Dawn comes up behind me as well with a pipe In his hand and pushes me. Dawn: â€Å"l save you! Come on! Run! † I quickly follow Sara, who has become the leader of the â€Å"fire fighters† and am followed by Dawn and Tests who are part of the team. Sara leads us towards the Wendy house on the other side of the garden. Sara: â€Å"Come Inside miss Marina, you’ll be safe here. Ill look after you†. I pretend to be deeply traumatized and followed Sara Into the Wendy house. Sara: â€Å"Stay here, ’cause the fire will hurt you. I have to put out the firer Come Tests, lets goal Dawn, follow us in the fire engine! † Sara runs to the and pretend to put out the fire. They make â€Å"whoosh’ sounds as if the water is spurting out of the picks. Two minutes later the bell to signal the end of play time and Sara runs back to the Wendy house. Sara: â€Å"Miss Marina, we have to go inside now but can you play fire fighters with us next time too? † Me: â€Å"Of course I can Sara. Shall we pack the things up as Ms Nina is calling everyone over to line up. How to cite Narrative observation, Essays

Mexicos War for Independence Essay Example For Students

Mexicos War for Independence Essay IntroductionMexico is the northernmost country of Latin America. It lies just south of the United States. The Rio Grande forms about two-thirds of the boundary between Mexico and the United States. Among all the countries of the Western Hemisphere, only the United States and Brazil have more people than Mexico. Mexico City is the capital and largest city of Mexico. It also is one of the worlds largest metropolitan areas in population. Hundreds of years ago, the Indians of Mexico built large cities, developed a calendar, invented a counting system and used a form of writing. The last Indian empire in Mexico, the Aztec, fell to Spanish invaders in 1521. For the next 300 years, Mexico was a Spanish colony. The Spaniards took Mexicos riches, but they also introduced many changes in farming, government, industry and religion. The descendants of the Spaniards became Mexicos ruling class. The Indians remained poor and uneducated. During the Spanish colonial period, a third group of people developed in Mexico. These people, who had both Indian and white ancestors, became known as Mestizos. Today, the great majority of Mexicans are Mestizos, and they generally take great pride in their Indian ancestry. A number of government programs stress the Indian role in Mexican culture. In 1949, the government made an Indian the symbol of Mexican nationality. The war for independence is sometimes considered a revolutionary war. It is not, however. The war for independence was fought to end colonial rule. The war was based on politics and a separation of powers. In this essay I will start from the rising discontentment amongst the indigenous population and how the higher ranking classes exploited their failures for their own societal class gain in a system where they have always been favored more by societal leaders. Once New Spain settled in its new territory, inner cores were created as part of the system. New Spain, from now on, would be under direction of the mother country Spain. Its colonial system would be entrenched in the new colony and therefore, its economy would strive to gain profit and make Spain richer and stronger. The economy was based on agriculture, ranching, mining, industry, and commerce. The majority of labor that would go into doing these jobs would be from the indigenous people, or Indians. Although some Indians were paid decent wages, most were treated unfairly or poorly. They worked long, hard hours. While working in the mines, the Indians would suffer from the dust and fumes inhaled in the damp, dark shafts. Countless Indians died from having worked there. The ranching industry in the north would gain most of its production from the cultivation of large amounts of livestock through labor from the Indians. Haciendas, with again the labor of Indians, would provide through out New Spain agricultural needs such as fruits, vegetables, and grains introduced by the Spaniards. Without slaves and forced labor, who was to carry out the necessary takes of labor? (Leone, B, 1996). The answer would be the Indians. They would go on to build New Spains lower aspect of the economy. Soon after many other resisting Indians gave in to their new occupants demands for labor and started to work for them. Shortly thereafter, some Indians found refuge. During the earlier years of conquest, the colonial church was still in-tact. The church organization had created two distinct branches, secular and regular clergy. This would then spread around the word of Christianity to save souls. By assimilating this belief into the population of the Indians, the Indians would then get acculturated into thinking their way of living was evil and to abandon their beliefs and always praise the lord. As a result, many Indians found shelter in the hands of their newfound religion and the gui dance of their priests. There were frequent disputes between the friars and the priests who would argue in favor of the Indians to the Spaniards describing the poor treatment to the Indians. At times disputes would end in violence which would ripple throughout other areas in Mexico. Although there were restrictions in the organization of the church which kept Indians from converting, the main one was the Inquisition. Under the rule of Spain, churches were to investigate culprits who didnt follow the rules and such culprits were given a hefty punishment. This would keep many on their toes. Many Indians were still secure in their new religion but found it hard to deal. .ue2d7d72f60046f7274418feb006c81fb , .ue2d7d72f60046f7274418feb006c81fb .postImageUrl , .ue2d7d72f60046f7274418feb006c81fb .centered-text-area { min-height: 80px; position: relative; } .ue2d7d72f60046f7274418feb006c81fb , .ue2d7d72f60046f7274418feb006c81fb:hover , .ue2d7d72f60046f7274418feb006c81fb:visited , .ue2d7d72f60046f7274418feb006c81fb:active { border:0!important; } .ue2d7d72f60046f7274418feb006c81fb .clearfix:after { content: ""; display: table; clear: both; } .ue2d7d72f60046f7274418feb006c81fb { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ue2d7d72f60046f7274418feb006c81fb:active , .ue2d7d72f60046f7274418feb006c81fb:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ue2d7d72f60046f7274418feb006c81fb .centered-text-area { width: 100%; position: relative ; } .ue2d7d72f60046f7274418feb006c81fb .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ue2d7d72f60046f7274418feb006c81fb .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ue2d7d72f60046f7274418feb006c81fb .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ue2d7d72f60046f7274418feb006c81fb:hover .ctaButton { background-color: #34495E!important; } .ue2d7d72f60046f7274418feb006c81fb .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ue2d7d72f60046f7274418feb006c81fb .ue2d7d72f60046f7274418feb006c81fb-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ue2d7d72f60046f7274418feb006c81fb:after { content: ""; display: block; clear: both; } READ: Women Should Never Be Trusted EssayIndians were always to remain at the bottom of the social status. Actually, Indian women and children were to be the last ones to be recognized, or were not recognized at all. Mestizos, those of Indian descent and another race, were the next level up. Those born in Mexico but of full-blooded Spanish descent were called Criollos. The highest of all would be the Spaniards. In this structure of power and rank, the only way for one to rise to the top would be through the military. Otherwise, if you were born Indian, you were destined to be a laborer. If one was lucky enough to become a priest or a member of the church, becoming educated would be a better way to climb into politics and gain knowledge. With the economy in the mother country, Spain, in shambles due to wars, Spain decided they would look towards their colonies in search of financial benefit. The Spanish would borrow heavily from individuals and institutions in the colony to pay for its involvement in European conflicts (Stefoff, R, 1993). This made many upset, but it would not cause the Indians to revolt until the reform of the church occurred. Spain ordered the expulsion of the Jesuits, who helped in educating and converting many Indians. The Criollos, who were educated by the Indians, became angered as well. It was true that dependency of the colonists to the mother country remained a fundamental tenet of the imperial system. Soon the change had begun to grow increasingly upsetting to many. The rich grew richer and the poor grew poorer. As for the Criollos, who were second to Spaniards in New Spain, they were the first to bring up the idea of independence from the throne after the Mulattos overthrew the powers in Haiti. So they decided to follow in the Haitians footsteps while maintaining the same social structure that was already in place. Soon race wars between dark-skinned Indians and light-skinned Criollos and Gachupins would bring upon rebellions against each other. Soon after the colonies got word of Spains defeat by the French, the colonies sought to gain freedom from Spain. The Viceroy Jose de Iturrigaray was forcibly taken out of his palace and sent to Spain where Peter Garibay would take his place. This would result in more confusion in New Spain. Officials in Mexico City would here of conspiracies to overthrow the government but once they heard of one in Queretaro, they would come in contact with a growing attack. Miguel Hidalgo y Costilla (Hidalgo) is known as one of the main leaders who guided the peasants, Indians, to independence from Spanish rule. He was of Criollo descent and studied at the Jesuits College and became a priest in 1778. He came into contact with a few others and organized a plan to battle for independence. The plot leaked out and information came to Hidalgo that Mexico City knew about his plan. On September 13, 1810, although the intended date was December 8, he gave his Grito de Dolores speech to the Indians and Mestizos for the start of independence. His attack on San Miguel was swift to the point where it was uncontrollable. Days later, after the hysteria calmed down, more battles broke in other areas. His quest would lead him to towards the hills looking down towards the capital. What happened next, says the text, is that once they decided to retreat and leave, they were soon caught by officials of Mexico City. Hidalgo was executed for his actions on July 31 the follow ing year. Criollos would recognize the failed effort as what Hidalgo had put into the fight for independence. Soon after congress formally declared independence and issued several series of principles that should be incorporated into a new constitution such as; slavery and all caste systems should be abolished and all judicial torture should be abolished. The independence was not fully established until the Plan de Iguala came into effect through Lieutenant Augustin de Iturbide. ConclusionFollowing the wars of Independence, the military would be very much involved in the political processes of government. More civil wars and national wars would occur throughout Mexico in the years following their break from Spain. The Mexican identity myth would arise from a social contentment that what the people or Indians would like to be referred to as once New Spain found its countrys name, Mexico. Nothing changed once the country became independent, in terms of social status. The Indians and Mestizos sti ll remained as the lower classes in the societal hierarchy. .u9a3e9b486b8cb28cf41e909b80f4685c , .u9a3e9b486b8cb28cf41e909b80f4685c .postImageUrl , .u9a3e9b486b8cb28cf41e909b80f4685c .centered-text-area { min-height: 80px; position: relative; } .u9a3e9b486b8cb28cf41e909b80f4685c , .u9a3e9b486b8cb28cf41e909b80f4685c:hover , .u9a3e9b486b8cb28cf41e909b80f4685c:visited , .u9a3e9b486b8cb28cf41e909b80f4685c:active { border:0!important; } .u9a3e9b486b8cb28cf41e909b80f4685c .clearfix:after { content: ""; display: table; clear: both; } .u9a3e9b486b8cb28cf41e909b80f4685c { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u9a3e9b486b8cb28cf41e909b80f4685c:active , .u9a3e9b486b8cb28cf41e909b80f4685c:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u9a3e9b486b8cb28cf41e909b80f4685c .centered-text-area { width: 100%; position: relative ; } .u9a3e9b486b8cb28cf41e909b80f4685c .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u9a3e9b486b8cb28cf41e909b80f4685c .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u9a3e9b486b8cb28cf41e909b80f4685c .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u9a3e9b486b8cb28cf41e909b80f4685c:hover .ctaButton { background-color: #34495E!important; } .u9a3e9b486b8cb28cf41e909b80f4685c .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u9a3e9b486b8cb28cf41e909b80f4685c .u9a3e9b486b8cb28cf41e909b80f4685c-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u9a3e9b486b8cb28cf41e909b80f4685c:after { content: ""; display: block; clear: both; } READ: Simpsons Roots Of Democracy EssayBibliographyLeone, B. (1996). The Mexican War for Independence. : Lucent Books. Lone Star Internet: The Mexican War. Retrieved December 20, 2004, from http://www.lnstar.com/mall/texasinfo/mexicow.htmMexiconline.com. Mexico History. Retrieved December 20, 2004 from http://www.mexonline.com/history.htmStefoff, R. (1993). Independence Revolution in Mexico. : Facts on File. TSHA Online: Mexican War of Independence. Retrieved December 27, 2004, from http://www.ksu.edu/counseling/csweb/alcoholanddrug/daterape.htmWikipedia, The Free Encyclopedia: Mexican War for Independence. Retrieved December 28, 2004, from http://en.wikipedia.org/wiki/Mexican_War_of_Independence